PROFESSIONAL EXPERIENCE

Office Manager Ohio Naturopathic LLC – Boardman, OH – November 2013 to March 2015
Scheduled appointments, provided client services such as order placement or answering concerns and questions for incoming new initial consultations. Managed payments and credits to accounts, inventory control and product purchases. Constructed materials and video recordings of monthly promotional seminars to host online. Developed OCAANP.org website for the Ohio Naturopathic Physicians’ non-profit organization. Converted and updated office website OhioNaturopathic.com from Joomla platform to Drupal. Provided regular web maintenance. Developed ValleyAutism5K.com for charity.

Veterinary Technician Ellwood Animal Hospital – Ellwood City, PA – March 2013 to July 2013
Companion animal rehabilitation clinic which incorporated eastern medicine and holistic treatments as well as traditional vet medicine. Specialized in swim therapy, laser therapy, massage therapy with essential oils, but also provided assistance with dental, x-ray, ultrasound, and surgery. Proficient with venipuncture and laboratory diagnostics including HESKA and IDEXX CBC and chemistry machines, fecal, and urinalysis. Became familiar with charting, client intake, estimates, pharmacy, reception and kennel operations.

Web Developer RealEstatePointe – North Lima, OH – February 2005 to August 2010
Created, designed, configured dynamic real estate websites with MLS listing data allowing web consumers to research real estate properties; provided customer service and technical support for over 300 customers; responsible for DNS administration including domain name management and registration, email configuration and server hosting; new technical staff training and organization; general business development, networking, traveled to educate real estate personnel on software product implementation. Moved and upgraded sites in IIS as needed.

Dental Receptionist Christopher T. Bart DMD – Warren, OH – February 2004 to February 2005
Answered phone for busy dental practice, set appointments for clients as well as appointment reminders and reschedules, interaction between insurance carriers for customer bill payment, sent invoices, entered payments. Helped clients with concerns, managed all aspects of running a front desk for a dental practice.

Office Manager Eaton Group Inc – Warren, OH – October 2001 to February 2004
Created ads to submit to local newspapers for MLS properties and agent personal promotions; trained agents and instructed basic computers and data entry skills; reviewed and processed housing contracts, billing and payroll; coordinated events for award ceremonies, special events and celebrations.

Account Representative AGA Gas – Youngstown, OH – August 2000 to October 2001

Responsible for cleaning up customer accounts with outstanding debt, retrieved over $75,000 in debt during a 6 month time frame. Input and navigation in an internal accounting and inventory database for daily tasks, designed efficient collection process to communicate between regional management and clients, created documents and presentations as needed or requested.

Administrative Assistant Warren Area Board of REALTORS – Warren, OH – Oct 2001 to Feb 2004
Created ads to submit to local newspapers for MLS properties and agent personal promotions; trained agents and instructed basic computers and data entry skills; reviewed and processed housing contracts, billing and payroll; coordinated events for award ceremonies, special events and celebrations.

HIGHLIGHTED SKILLS

Help Desk/Tech Support Inventory Control Customer Service
Accounting Web Development Office Management
Database Management Animal Husbandry Veterinary Training
Shipping and Receiving Retail Front Office Reception
Scheduling/Filing Laboratory Equipment Typing 40 WPM


EDUCATION

Internship Program
University of Pittsburgh – Division of Laboratory Animal Resources

October – December 2012

Associate in Specialized Technology in Veterinary Technician Program

Vet Tech Institute – Pittsburgh, PA

2012 Graduate

Biology Major

Kent State University – Kent, OH

1993 to 1995

Southeast High School

Ravenna, OH

1992 Graduate